Refund policy

Thank you for shopping with WhitehouseMinis. We want you to love every purchase, but if you need to make a return, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your item, as per Indian consumer protection guidelines.

To be eligible for a return, your item must be:

  • Unused and unworn

  • In the same condition that you received it

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

📩 aalby.business@gmail.com

📞 +91 94467 19093

Once your return request is approved, we will provide:

  • The return shipping address

  • Packing instructions

  • Any return label if applicable

Please do not send back any item without contacting us first. Unapproved returns will not be accepted.

Damages & Issues

Please inspect your order upon delivery.
If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:

  • Customized or personalized items

  • Sale or clearance items

  • Gift cards

  • Used or washed items

  • Items without original tags/packaging

If unsure about your item’s eligibility, please reach out before requesting a return.

Exchanges

For exchanges, the quickest method is:

  1. Request a return for the item you have

  2. Once approved and refunded, place a new order for the item you want

Refunds

Once your return is received and inspected, we will notify you about the approval.

If approved, we will process your refund to your original payment method within 7–10 business days.
Bank or payment provider processing times may vary.

If more than 15 business days have passed since your refund was approved, please contact us at:
📩 aalby.business@gmail.com
📞 +91 94467 19093